Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

Shipping Times

Destination	Estimated Delivery
United States	7–14 business days
United Kingdom	7–14 business days
European Union	7–14 business days
Canada / Australia	10–21 business days
Rest of World	14–28 business days

Delivery times are estimates and may vary due to customs processing, local postal delays, or peak periods (e.g. holidays).

Free Shipping

We offer free standard shipping on all orders over $35. Orders under $35 may be subject to a flat shipping fee shown at checkout.

Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for the tracking information to update after dispatch.

Customs & Import Duties

International orders may be subject to customs duties or import taxes charged by your country. These fees are the responsibility of the recipient and are not included in our prices. We are not responsible for delays caused by customs clearance.

Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please first check your tracking link. If the package appears lost, contact us at support@zenstik.com and we will investigate and arrange a replacement or refund.

Wrong Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.

Contact

For shipping questions, email support@zenstik.com — we respond within 24 hours.